Times subject to change. Mid-morning & afternoon breaks are included.

Morning Learning Objectives:

Leadership Excellence: alignment and accountability to the right thing

• Discover how Disney leaders effectively "multiply themselves" to develop extraordinary people and deliver extraordinary results.
• Discover a Disney coaching tool used to balance effective leadership behaviors and sustained business results.
• Engage in an experiential activity to understand how healthcare leaders effectively share their "service" vision to align with the institution's "business" vision.
• Hear how Disney leaders apply structure and processes to develop cultural and operational excellence.
• Examine leadership communication principles that inform and inspire.
• Explore methods of employee engagement that build and sustain a culture of involvement, collaboration, and cross-functional partnering.
• Engage in a unique leadership case study that examines "Textile Services" - one of Disney's laundry processing facilities, and one of the largest commercial laundries in the world!
• Hear how leaders built trust by focusing on their responsibility to the organization's culture, and their accountability to staff teams.
• See how leaders increased morale, retention, and productivity by unifying leadership expectations and behaviors.
• Explore how fully engaged employees continually develop and implement new ideas, resulting in previously unattainable levels of success.
• Discover how ongoing commitment to an environment of inspiration and true empowerment will enable your service vision to become a reality.
• Discuss methods for developing your leadership character and style.

Afternoon Learning Objectives:

People Management: creating a sustainable culture, internal service and motivating external distinction

• Discover how Disney's well-designed culture enables sustained success and a powerful competitive advantage.
• Experience the business case for creating and sustaining a culture through successful design and support "mechanisms".
• Examine strategies that ensure employee recruitment and selection practices reflect the desired culture.
• See how Disney's centralized employment center ("Casting") deliberately engages candidates in a designed, cultural "vetting" process:
• Examine selection processes based on fit to "culture" first, followed by fit to "task" second
• A multimedia presentation illustrates tools for effective "cultural on-boarding"
• Discuss methods for successful cultural on boarding through orientation processes, on-the-job training, and the role of continual employee care and support
• Understand the importance of accountability to specific behavioral expectations
• Discover methods for supporting the employee experience on a daily basis:
• Participate in an exclusive "backstage" virtual field experience to the employee support facility for the Epcot Theme Park® (supporting approximately 7,000 employees daily.)
• Examine methods for providing communication, education and ongoing development.
• See how a supportive work environment encourages engagement in the organization's "common purpose".
• Discover practices used by leaders to deliver a great employee experience.
• Discuss powerful methods for reward and recognition - i.e., the "inexhaustible fuel".