Why Attend A Disney Professional Development Program?
In the Disney's Approach to Leadership Excellence and People Management for Healthcare Professionals program, participants will learn how Disney invests in creating and nurturing a culture of sustained excellence. Investing in your culture means creating a system in which employees and staff can deliver the great clinical outcomes, business results, and wonderful experiences for patients and families. As the healthcare industry continues to encounter sensitive and complex issues, professionals will continue to search for way to make the healthcare experience more effective for patients and families. Disney is committed to providing excellent examples and learning experiences that can inspire transformation and in healthcare.
Many of today's healthcare leaders know something is missing from their organizations. All the state-of-the-art medical equipment in the world can't replace a truly caring environment and great service. For Disney, it is the Cast Members who go out daily and create the Disney "magic", and in the end, it is the employees who make or break the success of a healthcare institution. Research shows that job satisfaction often translates directly to how employees treat patients and families, and that this employee engagement is largely the result of effective leadership.
Throughout this engaging workshop, you'll have the opportunity to hear case studies from healthcare organizations that have adapted Disney principles and best practices, and to interact with fellow healthcare professionals to begin adapting these proven best practices into your unique environment. Here are just a few previous examples of powerful ideas (many at low or no cost) that have helped transform organizations:
- A medical centre keeps a Patient Satisfaction Scrapbook and encourages regular employee contributions
- Hospital staff members are asked to share patient satisfaction stories in meetings
- A Company newsletter focuses on personal triumphs with patients, rather than policy and procedures
- During reconstruction, a hospital was able to create "backstage" dining areas for staff along with better access to supplies
- One hospital developed an "our house" philosophy, resolving to keep public areas clean, free of equipment and debris, and operating with ease
Click on Agenda tab above for detailed program content information.
"We are pleased beyond belief with what we learned from Disney Institute.
Now that we have a culture by design, we find that all of our efforts - fundraising, retention of team members, patient satisfaction and work with our physician partners - are more successful because we are more consistent and focused.
We could not, in our wildest imagination, have predicted how powerful a change agent the Disney Institute training would be for our organization."
Scott Gordon, COO, Arkansas Children's Hospital
Who Should Attend?
These programs are ideal for any size healthcare organization - from the nation's largest regional hospitals to local mid-sized clinics to small individual practices. Whether you're the newest member of an organization or a seasoned executive, part of the administration team, medical staff, patient care, or management staff, you'll uncover tangible principles to immediately apply to your own organization.
Some specific roles include:
- Hospital Administrators
- Doctors
- Nurses
- Practice Managers
- Staff Development Coordinators
- Assisted Living Administrators
- Nursing Home Administrators
- Urgent/Immediate Care Administrators
- Patient Care Providers
- Administrative Staff
- Human Resource Staff
- Lab and Technical Staff
- Receptionists
This was one of the best management seminars I have attended. I came away with several examples and action items that I am putting into place. I have recommended this seminar to my peers.
Mary 2009 Bloomington IL
What a wonderful seminar!
I did not want it to end. Great information that was provided in an upbeat fashion.
Tom 2009 Phoenix AZ
About the Disney Institute
Disney Institute has paved the way for millions of business professionals and more than half of the Fortune 100 companies to benchmark and adapt proven best practices that have sustained the success of the Disney organization for over 85 years. With powerful training experiences available at your location, at Disney Destinations, online and at events around the world, our dynamic professional development programs reveal time-tested strategies to drive financial results, generate repeat business and provide a sustainable competitive advantage for any organization.
Highlighting the vision and ideals of Walt Disney, Disney Institute is a recognized leader in experiential training, leadership development, benchmarking, and cultural change for business professionals across the globe.
To learn more about Disney Institute, please visit their website at www.disneyinstitute.com.
