Now taking registrations for the September 17, 2010 Disney's Approach to Leadership Excellence and People Management for Healthcare Professionals events in Seattle, WA hosted by Washington State Association for Healthcare Quality.

Learn strategies and methods for improving team results through proven leadership philosophies that are used to exhibit the value and behaviors that generate results and discover techniques perfected by Disney in the selection, training, retention and communications processes that help sustain a supportive and interactive culture.

Every hospital, clinic, group medical practice, dental practice, or freestanding medical care provider has the opportunity to distinguish themselves by delivering exceptional quality services through leadership excellence and effective people management. The Disney organization has a long-standing reputation of incredible service and friendly employees, but it's not a formula completely derived from magic. It is sound ideology consistently applied in business.

This is a rare opportunity to take an inside look at the "business behind the magic" from experienced Disney leaders, who will share the successful business practices and unique philosophies that have made the Disney name synonymous with creativity, quality and innovation the world over.

Your Disney Institute Facilitator

Bill Shannon, M.Ed.

Bill combines a wealth of Disney experience with executive leadership roles in healthcare. In 18 years with Disney, Bill has held a number of roles in operations and design, including managing the development of health & wellness facilities and curriculum while at Walt Disney Imagineering. Bill also has managed an impressive list of healthcare clients while with Disney Institute. As an executive for an academic medical system and a nationwide health services company, Bill has led teams with strategic responsibility for service delivery and patient satisfaction, as well a corporate university and communications department

Click on Agenda tab above for detailed program content information.